How can I know how much my order will cost?
Just add items to your Shopping Bag and click Checkout. During checkout your total costs will be calculated in your preferred currency. However, exchange rates are checked and adjusted multiple times during a 24-hour period. So if you leave your Shopping Bag and return later to complete your transaction, the total number may change if the rate of exchange has changed.
Which currencies do you accept?
We accept Euro, GB Pound, Canadian Dollar, Australian Dollar, Hongkong Dollar, US Dollar and Switzerland France.
What payment options do you accept?
We accept PayPal, Credit card and western union.
Who can I contact if I have questions related to my order after I have made a purchase?
You can contact our customer service at: service@dress-shop.com
What items cannot be returned?
Personalized and dyed items are final sale, no returns, no exchanges. Outlet items are final sale, no returns, no exchanges. See our Outlet FAQ. Perishables, earrings, and personal care items are final sale, no returns, no exchanges.
DEFECTIVE, DAMAGED OR MIS-SHIPPED ITEMS
For defective, damaged or mis-shipped items (item shipped to wrong places), you will receive a refund of the purchase price plus shipping and handling fees.
CONDITIONS FOR RETURN AND CREDIT
Returned merchandise must be in new condition. If you are going to return a product, please check to make sure your return meets the conditions described. Dresses and Accessories - Must be in original condition - unworn, unwashed, unaltered, undamaged, clean and free of lint and hair - and must have the tags intact and still attached. If the product is defective, please provide a detailed explanation in the return package.
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